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How can we help you?

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My payment failed. What now?

If we weren’t able to process your payment, that means that we haven’t marked your ad as a Top Ad. But don’t worry - your ad will still go live on OLX, and you can buy a Top Ad position for it from your account.

Try your payment again and turn your regular ad into a Top Ad. Here’s how:

  • Go to your account (look out for “Login” or “Your Ads”)
  • Log in with your mobile number
  • Navigate to your ads and find the one you’d like to make a Top Ad
  • Select the option to buy a Top Ad
  • Follow the steps to make payment for either 1 or 3 days

If you still have a problem with payment, please Contact Us.