FAQ

Top Questions

• How to contact a seller/buyer via email or sms notification
• How to find your AD ID?
• Why is my ad rejected?
• Why is my account banned?
• Why am I not seeing my ads?
• How do I contact a seller?
• See all 10 articles

Legal & Privacy information

Terms of Use

• Terms of Use

Privacy Policy

• OLX South Africa Privacy Policy

Cookie Policy

• OLX South Africa Cookie Policy

PAIA Manual

• OLX South Africa PAIA Manual

Trade safely

Verifying a user

• ★ How can I verify that a user is legit?

Report fraud

• Report a user
• Report an ad

Tips for trading safely

• ★ How do I sell safely?
• Be cautious when buying Apple products
• What does Suspicious User Detected mean?
• How do I buy safely?
• Some tips for a safe, happy deal

How to avoid fraud

• ★ How do I know if it's fraud?
• OLX does not offer payment or deliveries
• I received a suspicious message
• I have been a victim of fraud on OLX
• What does OLX do in the case of fraud?

Posting an Ad

Selling on OLX

• How do I post an ad?
• I'm struggling to post an ad
• Tips to create a great ad

Posting rules

• General Posting Rules
• Items not allowed on OLX
• What are the posting rules for Services?
• What are the posting rules for Pets?
• What are the posting rules for Jobs?
• What are the posting rules for Vehicles?

Managing Ads

I can't find my ad

• Why was my ad removed?
• I can't find my ad in the search results
• Why isn't my ad active? It says 'pending'

Managing your ad

• What happened to my older ads?
• Where can I find my ads?
• How do I know people are viewing my ads?
• How can I delete or edit my ad?

Featured Ads

Posting a Featured Ad

• How to feature an existing ad?
• How to feature a new ad
• How to use Featured Ads
• How much do featured ads cost?
• Rejected Featured Ad

Paying for Featured Ads

• EFT payment option
• Featured Ad packages
• FAQ's: Card Payments
• Payments Troubleshooting
• Payments Refunds

Limited free ads in Real Estate

About limited free listings

• Why is there a limit to post for free?
• Paid listing packages
• Paid listings FAQ

How to buy

How do I buy?

• How do I contact a seller?

Profiles on OLX

Everyone logs in

• I want to edit my profile
• Why is my account banned?
• How do I delete my OLX account?
• I want to reset or change my password

Chat on OLX

Why am I not seeing my chats?

• First check to see your chats again
• Second check to see your chats

Share your location

• How do I share location in chat?

About Us

About Us

• OLX is now better than ever
• Additional Terms for Featured Ads