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How can we help you?

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What does OLX do in the case of fraud?

Your safety is just as important to us as it is to you. Although we're only a platform that facilitates transactions between people, we have dedicated teams of fraud specialists and moderators working hard every day to prevent fraud on our platform. Unfortunately, a few scams make it through our safeguards. In those situations, we actively work with the police to help solve cases.

So, if you have experienced fraud, please follow these steps:

  1. Report the scammer or the ad to us on the app, website or on our fraud hotline 021 406 3900. We will investigate it straight away.
  2. Open a case with your local police.
  3. Ask them to subpoena us so that we can release any information we have on the scammer to them that could help the case, e.g. IP addresses, login details, etc.
  4. Let them know to email the subpoena to our fraud specialist Kaashif: kaashif.salie@olx.com

Ultimately payment, accepting the item and all other related issues are up to the buyer and seller, and their agreement. That’s why it’s best that you know how to protect yourself when buying or selling online - it’s just the smart thing to do.

Read our tips on trading safely.