How can we help you?

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How can we help you?

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I have been a victim of fraud

Scamming is something we take very seriously and are sorry to hear that you've been a victim of it. We pride ourselves on having dedicated teams of fraud specialists and moderators that work hard to prevent scamming on the site every day. Unfortunately a few do slip through our safeguards. 

If you have been a victim of fraud, please follow these steps:

  1. Report the scammer or the ad to us on the app, website or on our fraud hotline 021 406 3900. We will investigate it straight away.
  2. Open a case with your local police.
  3. Ask them to subpoena us so that we can release any information we have on the scammer to them that could help the case, e.g. IP addresses, login details, etc.
  4. Let them know to email the subpoena to our fraud specialist Kaashif: kaashif.salie@olx.com