Scamming is something we take very seriously and are sorry to hear that you've been a victim of it. We pride ourselves on having dedicated teams of fraud specialists and moderators that work hard to prevent scamming on the site every day. Unfortunately a few do slip through our safeguards.
If you have been a victim of fraud, please follow these steps:
- Report the scammer or the ad to us on the app, website or on our fraud hotline 021 406 3900. We will investigate it straight away.
- Open a case with your local police.
- Ask them to subpoena us so that we can release any information we have on the scammer to them that could help the case, e.g. IP addresses, login details, etc.
- Let them know to email the subpoena to our fraud specialist Kaashif: firstname.lastname@example.org