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How can we help you?

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Payments Refunds

How do I reverse a payment or get a refund?

Refunds will only be processed if a payment was made wrongfully, i.e you were charged more than once for the same feature.

 

Why does OLX only refund to the same payment card?

It is a condition of the card schemes (VISA, Mastercard) that all refunds must be processed onto the same card as the original payment was made in order to help reduce fraudulent activity on cards. OLX must comply fully with all card scheme rules in order to be able to accept these card types.

 

I have paid more than once for the same feature. How can I get my money back?

Please contact the OLX customer support. Please provide proof that the payment was done more than once for the same feature and keep the transaction ID ready.