How can we help you?


How can we help you?

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Payments Refunds

How do I reverse a payment or get a refund?

Refunds will only be processed if a payment was made wrongfully, i.e you were charged more than once for the same feature.


What happens if my ad gets rejected?

If your ad gets rejected within 24 hours after you have posted your ad, you will automatically receive the feature option back. This means that you will be able to feature another ad in the same sub-category again. 

Not sure why your ad is rejected? Have a look at our posting rules. 


Possible reasons why your refund may not be available?

We don't offer refunds in these cases:

  • You have not followed our Posting Rules
  • You have posted an item that is Prohibited on OLX
  • Your account has been blocked for fraudulent activity or multiple accounts 

Refunds typically take up to 1 week for us to process, but can take up to 2 weeks.


Why does OLX only refund to the same payment card?

It is a condition of the card schemes (VISA, Mastercard) that all refunds must be processed onto the same card as the original payment was made in order to help reduce fraudulent activity on cards. OLX must comply fully with all card scheme rules in order to be able to accept these card types.


I have paid more than once for the same feature. How can I get my money back?

Please contact the OLX customer support. Please provide proof that the payment was done more than once for the same feature and keep the transaction ID ready.