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FAQ's: Credits and Card Payments

What are OLX Credits?

OLX Credits are used to pay for Featured Ads. 1 OLX Credit equals 1 rand. OLX Credits can be bought on OLX using your credit or debit card.

 

Do OLX Credits expire?

Yes, once purchased, credits will expire within 30 days. Please read the T's and C's here.

 

What payment methods are available on OLX?

You can pay online with all major credit and debit cards that are verified by Visa and MasterCard MasterCode (collectively known as 3D Secure).


Which cards are supported by “Pay with card”?

All credit and debit cards that are that are verified by Visa and MasterCard MasterCode (collectively known as 3D Secure).


Can I also pay with a debit card if I select “Pay with card”?

Yes, if your debit card supports online purchases.


Is it safe to use my credit card? Is my information secure?

OLX is committed to ensuring that your personal details will be kept safe at all times and has a number of fraud prevention measures in place. You will be asked to provide information to verify that your card is not being used fraudulently online.

 

Why do you need my card security code (CVV)?

We ask for the security code from your payment card to prevent the fraudulent use of your account. This is printed on your card but is not embossed or in the magnetic strip, so only the person in possession of the card should know the code.

 

What does Verified by VISA and Mastercard SecureCode (collectively known as 3D Secure) mean?

These are schemes that have been introduced by card issuers to help in the fight against online fraud and OLX is now participating in these schemes along with a growing number of merchants. To verify your transaction you will be asked to enter your 3D Secure password. If you haven't already done so, you will need to register for 'Verified by Visa' and 'Mastercard SecureCode' with your debit/credit card issuer.
You can register either by visiting the card issuer's website directly or simply by placing an order online. You will automatically be referred to your card issuer's website to register during the checkout process. If you encounter problems with registration, please contact your card issuing bank directly.
Once you have registered, whenever you shop online with any retailer that shows the 'Verified by Visa' and 'Mastercard SecureCode' logos, you will have one more step in the shopping process. You will be taken to their debit/credit card issuers' website to enter your password before you are returned to the checkout to complete the purchase. This ensures that only the person who enters the correct password should be able to shop online using your card.

 

How can I confirm that a payment has been made?

After a payment is processed, you will be taken to a confirmation screen that will let you know if your payment was processed successfully or if there was a problem processing your payment. In case of a successful transaction we will issue an invoice which you can find in a user area. You should also see a transaction in your bank account transaction history.

 

Where can I find a list / history of all my payments on OLX?

This can be found under "My OLX Credits" in the section "Transaction History". You will find a list of your payments on OLX, including the following information: date of payment, type of purchased item and paid amount.

 

How do I retrieve my invoice?

The copy of all invoices are available in your profile under the section “Manage Billing”, “Invoices”. You will find a list of all the invoices, including the following information: date of an invoice, invoice number, number of purchased credits. All the invoices can be downloaded.

 

How do I change my billing details?

You can change your billing details in your profile under the section “Manage Billing”, “Billing information”.